Last updated August 25, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
The Damp Store
Attn: Returns RMA # 59 Rock rd Blackrock Co.Dublin.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
The following items cannot be returned or exchanged:
● Opened items
● Expired items
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at: 01-8745055 or [email protected]
Shipping and stock:
Items are shipped out same day before 2pm. There can be occupancies where stock should be verified before purchase. In case of purchase with no stock, The Damp Store will expedite the order for fulfilment.
Same Day Pick Up:
Most items can be picked up the same day. You will be notified of any delay.